Our Returns, Refunds & Complaints Policy—Florist Highams Park
Florist Highams Park Fresh Flowers Guarantee
At Florist Highams Park, we pride ourselves on delivering premium quality flowers to every home and business in our community. Our commitment is backed by our Fresh Flowers Guarantee, ensuring that every bouquet reaches you in peak condition. As a trusted local florist, serving Highams Park and nearby areas, your satisfaction means everything to us.
Damaged on Arrival Policy
We make every effort to ensure that all arrangements are handled with the utmost care, both in preparation and delivery. If your flowers or plants arrive damaged or in an unsatisfactory state, please inform us as soon as possible upon receipt. We request that you submit a photo of the damaged product within 24 hours of delivery to support your claim. This helps us not only to provide prompt assistance but also to improve our delivery standards for future orders.
Freshness Window & Quality Standards
Our flowers are sourced daily to guarantee the freshest blooms for all our customers in Highams Park. We promise that flowers will remain fresh for at least five days from the date of delivery when cared for according to the instructions provided with your order. Should your flowers fail to meet this standard of freshness within the guaranteed window, kindly reach out to us with proof of the issue and we will resolve the matter promptly.
Refunds and Replacements
Your satisfaction is our number one priority. In the rare event that your flowers are damaged, wilted, or not as described, we offer the following options:
- Replacement: We will deliver a new bouquet or arrangement, matching your original order, at no extra cost.
- Refund: You may request a full or partial refund, depending on the nature and severity of the issue.
To process a refund or replacement, please notify us with details and images of the problem within 48 hours of receipt. We aim to review all claims within one working day and will confirm the resolution steps as soon as possible.
Complaints Process
We strive to provide the highest level of service to all our cherished customers in Highams Park. If you have a complaint or concern—be it with our products, delivery, or customer service—please let us know immediately so we can address your experience. Complaints can be submitted via our contact form or by visiting our store. Each complaint is handled individually, with an initial response provided within 24 hours (on working days). We promise to treat your issue with care, attention, and confidentiality as we work towards an amicable resolution.
Trusted Local Florist in Highams Park
Florist Highams Park is dedicated to building lasting relationships with households and businesses in our local area. We are grateful for your trust, and the opportunity to brighten your special moments with our fresh flowers. If you have any issues with your order, rest assured we will resolve them quickly and courteously, every time.
