Flower Delivery Terms & Conditions for Highams Park Customers

E-commerce Terms for Online Flower Delivery Highams Park

Terms and Conditions for Online Flower Delivery in Highams Park

Welcome to Florist Highams Park's online store. We are delighted to offer flower delivery to customers in Highams Park and the surrounding areas. Please read these Terms and Conditions ('Terms') carefully before using our e-commerce website or placing an order. By accessing our website and purchasing our products, you agree to adhere to these Terms. These conditions are designed to ensure customer satisfaction and transparent service for all online flower delivery orders.

1. Scope and Application

These Terms and Conditions apply to all customers who place orders through our website for delivery in Highams Park and neighbouring locations. By engaging with our e-commerce flower delivery service, you accept these Terms as the basis of the contract between you and Florist Highams Park.

2. Order Process

To place an order for flowers or related items, you must select your desired products and add them to your online basket. Review your basket carefully before proceeding to checkout to ensure all details are correct. During the checkout process, you will be required to provide accurate delivery and billing information, including your full address within Highams Park or nearby areas, recipient details, and any message or delivery instructions.

Once your order is placed, you will receive an order confirmation on screen and via email (where provided). This confirmation acknowledges receipt of your order request and outlines the next steps. Acceptance of your order and formation of the contract only occurs once payment has been authorised and you receive a formal dispatch notice from us. We reserve the right not to accept your order for any reason, including but not limited to unavailability of products, inability to deliver to the address, or issues with the provided payment method. In such events, you will receive a prompt notification and any payment amount will be refunded.

3. Product Information and Availability

All product descriptions, images, and prices displayed on our website are accurate to the best of our knowledge at the time of posting. We endeavour to supply exactly what is shown, but due to the seasonal nature of flowers and possible supply constraints, substitutions of equal or higher value may sometimes be necessary. In these cases, we will use flowers that closely match the original selection in style, colour, and quality. Please be assured that all substitutions will be made at our professional discretion with regard to maintaining the integrity of the arrangement.

Stock is subject to availability. If an item is unavailable after sale completion, we will contact you to discuss substitute options or arrange a refund at your request.

4. Pricing and Payments

All prices on our website are stated in GBP (£) and include VAT unless otherwise specified. Delivery charges are provided during the checkout process and are dependent on delivery location within Highams Park and the surrounding areas. Prices may be subject to change at any time, but such changes will not affect orders that have already been confirmed.

We accept payment through major credit and debit cards, as well as any alternative payment methods indicated at checkout. Your payment details will be encrypted and processed securely through our trusted payment partners. Full payment is required at the time of ordering; flowers or goods will not be dispatched until payment has been successfully received. We do not retain your payment information after the transaction is complete, and all personal data is handled in accordance with our Privacy Policy.

5. Delivery

We offer delivery services throughout Highams Park and neighbouring locations. Standard delivery times and any special service options (such as same-day or next-day delivery) will be visible prior to finalising your order. While we strive to meet your requested delivery date and time, these are not guaranteed and may be subject to delays due to factors outside our control, including but not limited to adverse weather, traffic disruptions, or unforeseen supply issues.

It is your responsibility to ensure that the recipient details and delivery address are correct and accessible at the time of delivery. If no one is available to accept the delivery, our driver may opt to leave the flowers with a neighbour, at a secure location, or return them to our shop, in which case we will contact you for further instruction. Any additional delivery attempts may incur an extra fee.

We cannot accept liability for late or non-delivery due to incorrect or incomplete delivery addresses provided by you, or if alternatives for receipt are not feasible. Please contact our customer service team promptly if you become aware of any errors with your order details.

6. Cancellations and Amendments

You may cancel or amend your flower order by notifying us as soon as possible. For standard orders, cancellations must be received at least 24 hours before the scheduled delivery time to be eligible for a full refund. Orders for same-day delivery, special events, and peak occasions (such as Valentine’s Day or Mother’s Day) may not be eligible for cancellation once the order has been processed or dispatched, due to the perishable and bespoke nature of our products.

To request a cancellation or alteration, please provide your order number and delivery date. We will make our best effort to assist with any reasonable change, but cannot guarantee fulfillment of amendments made at short notice. Refunds, where approved, will be processed via the original payment method within 7-10 working days.

7. Returns and Complaints

Your satisfaction is our priority, and we take great care to ensure that quality flowers are delivered as expected. Due to the perishable nature of flowers, we do not accept returns. However, if you are dissatisfied with the quality of your delivered flowers or believe there has been an error with your order, please contact us within 24 hours of receipt, providing relevant details and, if possible, a photo of the product. We will investigate and, where appropriate, offer a replacement, partial refund, or other suitable resolution at our discretion.

8. Liability

To the fullest extent permitted by law, Florist Highams Park shall not be liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with the use of our website or the purchase and delivery of our products. Our liability for direct losses arising from any breach or negligence shall be limited to the value of the goods purchased. This does not affect your statutory rights as a consumer.

We are not responsible for any failure to deliver where such failure is due to circumstances beyond our reasonable control, including but not limited to weather conditions, civil disturbances, strikes, supply chain delays, or acts of God. In such situations, we will make reasonable efforts to fulfil your order as soon as possible or arrange a mutually agreeable solution.

9. Data Protection and Privacy

We respect your privacy and handle all personal information in accordance with UK data protection legislation. Any information you supply during the ordering process will be used solely for the fulfilment of your order, customer service, and, where you opt in, our marketing communications. We will not share your details with third parties except where necessary to process your payment or deliver your order.

10. Intellectual Property

All website content, including images, logos, written material, and designs, are the intellectual property of Florist Highams Park and are protected by applicable copyright laws. No content may be reproduced, distributed, or used for commercial purposes without our prior written consent.

11. Amendments and Updates to Terms

We reserve the right to revise these Terms and Conditions at any time. Any amendments will be effective immediately upon posting on our website. The most current version will always be available online, and it is your responsibility to check for updates before placing a new order. Continued use of our services following any changes constitutes acceptance of those updated Terms.

12. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising in connection with them, are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. General

If any part of these Terms is determined to be unenforceable or invalid, the affected provisions shall be deemed modified to the minimum extent necessary to make them enforceable, and the remainder of these Terms shall remain in full force and effect.

These Terms and Conditions represent the entire agreement between you and Florist Highams Park regarding your online flower delivery order and supersede any prior agreements or communications.

14. Contact Information

For any queries relating to these Terms and Conditions, or for assistance with orders, please use the contact information provided on our website, and our customer service team will be glad to help.

Thank you for choosing Florist Highams Park for your flower delivery needs in Highams Park and the surrounding areas.